DR. JAYARAMAN KRISHNASWAMY

Assoc Prof Dr Jayaraman Krishnaswamy

Associate Professor

M.Sc., M.Phil., Ph.D. (Statistics)

jayaraman.krishnaswamy@taylors.edu.my
Subjects Taught
  • Advanced Business Statistics
  • Supply Chain Management
  • Quantitative Methods for Business
  • Executive Research Methodology
  • Production and Quality Management
  • Business Management Project
  • Project Management and Consultancy
Research Interests
  • Quality Management
  • Operations Management
  • Tourism & Transportation
  • Service Innovation in Marketing 

Scholarly Activities
  • Visiting Professor (International)
    • Nuremberg University, Germany, handled classes in Quantitative Methods for International Finance and International Marketing students during April 2015 and delivered Lecture series talks on SEM and its applications in Business.
    • Korea E-Trade Research Institue, Chung-Ang University, Republic of Korea, Nov-Dec'2014. Conducted a series of lectures on 'Tips for Research Article Publications in ISI-Scopus Journals and Academic Publications' to the staff members and Ph.D. research scholars.
    • Universiti Teknologi MARA (UiTM), Cawangan Kedah, Malaysia, Dec'2014. Conducted workshops on smart PLS and its applications in Business.
    • Inti College, Penang and Kulua Lumpur, Malaysia, July 2012. Conducted workshops on Structural Equation Modeling, Research Methodology and Research Publications.
    • Newcastle Business & Law School, The University of Newcastle, Australia, May 2011. Interactions and consultancy on 'The Tourism and Transportation Business Models' with the Faculty members.
    • Consultant Advisor for Universiti Malaysia Pahang (UMP), Malaysia, in the Recruitment Committee.
  • Visiting Professor (National)
    • Vellore Institute of Technology (VIT), Chennai- 600 048, Tamil Nadu, India, 2013-2014. Conducted two times short term courses on Research Methodology and Research Publications for staff and students of Graduate School of Management.
    • SP Jain Institute of Management, Mumbai, India, 2012. Student exchange programme between GSB, USM and SP Jain, Mumbai. Conducted course in Advanced Business Statistics.
    • Indian Institute of Management (IIM), Kozhikode, Kerala, India, May 2006. Conducted short term courses on the applications of SPSS in Management.
    • Madras School of Management Science (MSMS), Chennai, India, 2001-2005. Resource person for Quantitative Methods to the London School of Commerce (LSC) and Charles Stuart University, Australia (MBA, Twining Programmes).
    • Maharishi Institute of Management (MIM), Chennai and Indira Gandhi National Open University (IGNOV), New Delhi, 2001. Resource Person for Advanced Business Statistics for MCA and MBA Programs.
    • Jawaharlal Nehru Technological University (JNTU), Hyderabad, India, 2001-2006. Conducted many times short term courses on the applications of SPSS in Management and Business.
Keynote and Invited speaker for numerous Universities and Colleges in India and in Malaysia.

Publications
  • Selected Publications
    • K. Jayaraman, Jessica Chai Pau Yek, Yong Won Seo, Sunghee Lee (2017). Supply chain practices to minimize inventory cost: Experience from Malaysian SME companies, International Journal of Applied Business and Economics Research (Scopus).
    • K. Jayaraman, Naseem Alesa, Noor Azeema (2017). Factors influencing the purchase intention of health insurance policy-An empirical study in Malaysia, International Journal of Economic Research (Scopus).
    • K. Jayaraman, Lavinsaa Paramasivan, Shayan Kiumarsi (2017). Reasons for low penetration on the purchase of Photovoltaic (PV) Panel System among Malaysian landed property owners, Renewable and Sustainable Energy Reviews, 80 (2017), 562-571 (ISI impact factor 8.05).
    • Iranmanesh, M., K. Jayaraman, Zailani, S., Ghadiri, M. (2017). The Effects of Consumer Perception of Volume Discount Benefits on Intention to Purchase Grocery Products: Deal Proneness as Moderator. Accepted for publication in Asia Pacific Journal of Marketing and Logistics (Scopus).
    • K. Jayaraman, Shin Yuin Khu, Shaian kiumarsi (2017). Emigrants’ motivation business model for intention to participate in the Malaysia My Second Home program (MM2H). Accepted for publication in the International Journal of Services and Operations Management (Scopus).
    • Shaian kiumarsi, Salmi, K. Jayaraman (2017). Radical service innovation in postal services influences service loyalty. Accepted for publication in PLS 2017 (Scopus).
    • K. Jayaraman, Choo Pao Ling (2017). Obstacle for Business in generating Electricity through Solar Energy- Insights from an Industry. Amity Global Business Review, 12(1), 22-32.
    • M. V. Deepa, K. Jayaraman (2017). Scale Measurements for Airline Service Quality to secure passenger confidence in air travel. Accepted for publication in the Quality Management Journal (Scopus).
    • D.N.Shariff, K.Jayaraman, Muhammad Zaly Shah Bin Muhammad Hussein,Saharuddin. A. Hamid (2016). Service Quality Determinants of the Container Haulage Industry: An Empirical Study in Malaysia, International Journal of Shipping and Transport Logistics, 8(1), 66-80 (ISI impact factor /Scopus) Sangar Sanjung Award for publication.
    • K. Jayaraman, Chee Hin Ng, Klaus Stocker, S. Kiumarsi (2016). Environmental Concerns Motivate Intention to Utilize Free Bus Services:An Empirical Study in Malaysia, Indian Journal of Marketing, 46(1), 8-23 (Scopus).
    • Seyedeh Khadijeh Taghizadeh, K. Jayaraman, Ishak Ismail Syed, Abidur Rahman (2016).Scale development and validation for DART model of value co-creation process on innovation strategy, Journal of Business & Industrial Marketing, 31(1), 24 - 35 (ISI impact factor / Scopus).
    • Keng Lin Soh, K. Jayaraman, Teoh Su Yen, S. Kiumarsi (2016). The role of suppliers in establishing buyer-supplier relationship towards better supplier performance, International Journal of Productivity and quality Management 17(2), 183-197 (Scopus).
    • Mohammad Iranmanesh, K. Jayaraman (2016). Promoting products through Volume discount sales promotion: Evidence from Malaysia, Journal of Promotion Management 22(1), 71-88 (Scopus).
    • D. Abdullah, K Jayaraman, SBM Kamal (2016). A Conceptual Model of Interactive Hotel Website: The Role of Perceived Website Interactivity and Customer Perceived Value Toward Website Revisit Intention, Procedia Economics and Finance 37, 170-175 (Scopus).
    • K Jayaraman, M Iranmanesh, CC Liang (2016). The Determinants of Early Refractive Error on School-Going Chinese Children, SAGE Open, 1-8 (Scopus).
    • Noor Azeema, K. Jayaraman, and S. Kiumarsi (2016). Factor s influencing the purchase decision of perfumes with habit as a mediating variable: An empirical study in Malaysia, Indian Journal of Marketing Volume 46, Issue 7, 7-22 (Scopus).
    • Maghbool, M.A.H., Amran, A., Nejati, M., & K. Jayaraman, (2016). Corporate Sustainable Business Practices and Talent Attraction. Sustainability Accounting, Management and Policy Journal (Accepted for publication-Scopus).
    • Keng Lin Soh, K. Jayaraman, Choo Li Peng, S. Kiumarsi (2015). The impact of background music on the duration of consumer stay at stores: An empirical study in Malaysia, International Journal of Business and Society, 16(2), 247-260 (Scopus).
    • K. Jayaraman, Hasnah Haron, Chin Kim Feng and Nor’Aini Yusof, Francis Agbola (2015). Determinants of the intention to use a natural gas vehicle as an alternative to a petrol car: A case study in Malaysia, Journal of Sustainability Science and Management, 10 (1), 36-49 (ISI / Scopus).
    • K. Jayaraman, Wei Yun Wong, Yong Won Seo (2015). Customer reflections on the intention to purchase hybrid cars: An empirical study in Malaysia, Problems and Perspectives in Management, 13(2), 304-312 (Scopus).
    • Mirza Abdullah, Suhaiza Zailani, Mohammad Iranmanesh, K. Jayaraman (2015). Barriers to Green Innovation Initiatives among Manufacturers: The Malaysian Case, Review of Managerial Science, 1-27 (ISI impact factor /Scopus).
    • K. Jayaraman, Hasnah Haron, Yit Lu Yee, Shruthi R (2015). Reasons for the failure of Web-based application IT Projects: An empirical study in Malaysia, Problems and Perspectives in Management, 13(2), 277-287 (Scopus).
    • S. Kiumarsi, Salmi Mohd Isa, K. Jayaraman (2015). Determinants of Service Quality on Service Loyalty: The Mediating Role of Customer Satisfaction and Brand Equity, Problems and Perspectives in Management, 13(2), 347-356 (Scopus).
    • S. Kiumarsi, K. Jayaraman, Salmi Mohd Isa (2015). Service Quality and Innovation in Malaysian Post Offices: An Empirical Study, Global Business and Organizational Excellence, 55-66 (Scopus).
    • Noor Nasir Kaderali, Chee Wei Choong, K. Jayaraman, Critical Success Factors of Lean Six Sigma (LSS) Practices on Business Performance in Malaysia, International Journal of Productivity and Qualit Management (Scopus).
    • Suzari Abdul Rahim, K. Jayaraman (2014). Sustainable Financial Supply Chain in Global Manufacturing Companies, International Journal of Organizational Innovation, Special Issue, 18-29 (ERA).
    • Seyedeh Khadijeh Taghizadeh, K. Jayaraman, Ishak Ismail, Syed Abidur Rahman (2014). Study of Service Innovation Management in the Malaysian Telecommunications Industry, Global Business and Organizational Excellence, 34,1, 67-77 (Scopus).
    • S. Kiumarsi, K. Jayaraman, Salmi Mohd Isa (2014). The Determinants of Perceived Service Quality on Customer Loyalty in Post Offices: Mediating Role Service Innovation, International Journal of Organizational Innovation, Special Issue, (ERA 2012)
    • S. Kiumarsi, K. Jayaraman, Salmi Mohd Isa, Asra Varastegani (2014). Marketing Strategies to improve the sales of bakery products of Small-Medium Enterprise (SMEs) in Malaysia, International Food Research Journal, 21(6), 2101-2107 (Scopus).
    • Mohammad Iranmanesh, K. Jayaraman, Ishak Ismail (2014), Intention to purchase products under volume discount scheme: A conceptual model and research propositions, Business: Theory and Practice, 15(4), 371-380 (Scopus).
    • Seyedeh Khadijeh Taghizadeh, K. Jayaraman, Ishak Ismail, Syed Abidur Rahman (2014), Innovation value chain as predictors for innovation strategy in Malaysian Telecommunication industry, Problems and Perspectives in Management, 12(4),531-537 (Scopus).
    • Mohammad Iranmanesh, K. Jayaraman, (2013): A business model of purchase stimulus on the consumer intention to buy products under volume discount through consumer behavior factors, Australian Journal of Basic and Applied Sciences, 7(7): 874-882.
    • K. Jayaraman, Munira binti Halili, Dababrata Chowdhury, Mohammad Iranmanesh (2013). The factors influencing the consumption of chicken meat among Malaysians-Race as a moderator, International Food Research Journal, Vol. 20, Issue 1, pp. 165-174 (ISI / Scopus).
    • Serena A. G. Kang, K. Jayaraman, Soh Keng Lin (2013). Road congestion,vehicles emissions and intention to use public bus services in Malaysia – A flexible bus utility model, World Transport Policy & Practice, Vol.19.1, 08-24.
    • Suhaiza Zailani, K. Jayaraman, G. Vengadasan, R. Premkumar (2012). Sustainable supply chain management (SSCM) in Malaysia: A survey, International Journal of Production Economics, Volume 140, Issue 1, pp.330–340, (ISI impact factor/ Scopus).
    • Yusof, N., Che Jamil M. F., K. Jayaraman (2012): Exploring the Organizational Culture Construct for Small and Medium Enterprises in the Ecotourism of Emerging Economies, Journal of Sustainable Development and Planning, Vol. 7 No. 4 pp. 457- 471 (Scopus).
    • K. Jayaraman, Teo Leam Kee, Keng Lin Soh, (2012). The perceptions and perspectives of Lean Six Sigma (LSS) practitioners: An empirical study in Malaysia, The TQM Journal, Vol. 24 Iss: 5 pp. 433 – 446 (Scopus).
    • K. Jayaraman, Mohammad Iranmanesh, Manjeet Dashini Kaur, Hasnah Haron (2012). Consumer Reflections on “Buy One Get One Free” (BOGO) Promotion Scheme-An Empirical Study in Malaysia, Research Journal of Applied Sciences, Engineering and Technology Vol. 5, Issue 9, pp. 2740-2747.
    • K. Jayaraman, Hasnah Haron, Gooi Bee Sung, Soh Keng Lin (2011): Consumer reflections on the usage of plastic bags to parcel hot edible items: An empirical study in Malaysia, Journal of Cleaner Productions, Vol. 19, Issue 13, 1527-1535, (ISI impact factor Journal / Scopus).
    • K. Jayaraman, Soh Keng Lin, Hasnah Haron, Wooi Leng Ong (2011): Macro-economic factors influencing Malaysian Tourism Revenue: 2002-2008, Tourism Economics, Vol. 17(6), 1347-1363 (ISI impact factor Journal / Scopus).
    • K. Jayaraman, Daing Nasir Ibrahim, Ch’ng Li Guat (2011) : Managerial Optimism to overcome Economic Recession in the World, The Proceedings of 7th International Strategic Management Conference , Paris, France, ScienceDirect, Procedia - Social and Behavioral Sciences,Vol 24, 33-48.
    • K. Jayaraman, Soh Keng Lin, Ishak Ismail, Ong Wooi Leng (2010): ‘The pattern of international tourist arrivals and revenue estimates for Malaysia: 2002-2007’, Tourism Analysis, Vol.15, No.6, 701-712 (Scopus).
    • K. Jayaraman, Teo Leam Kee (2010): ‘Critical Success Factors for Successful Lean Six Sigma Implementation and Its Impact on Company Performance of Electronics Manufacturing Service (EMS) Industries: A Practical Guide for Lean Six Sigma Implementation Success Model’, International Journal of Lean Six-Sigma, Vol.01, No.3, 191-215 (Scopus).
    • K. Jayaraman, K. Soh Keng Lin, Ch’ng Li Guat, and Wooi Leng Ong (2010): ‘Does Malaysian Tourism attract Singaporeans to revisit Malaysia? An Empirical study’, Journal of Business and Policy Research, Vol. 5, No. 2, 163 – 183.
    • Tarig Khidir Eltayeb, Suhaiza Zailani, K. Jayaraman (2010): ‘The examination on the drivers for green purchasing adoption among EMS 14001 certified companies in Malaysia’, Journal of Manufacturing Technology Management, Vol.21, No.2, 206-225 (Scopus).
    • K. Jayaraman, Soh Keng Lin, Li Lian Yap and Wooi Leng Ong (2010): Sustainable Ecotourism: The case of East Malaysia, TEAM Journal of Hospitality and Tourism, Vol.7, Issue 1,27-45.
    • Hasnah Haron, Nasir Daing Ibrahim, K. Jayaraman, Ong Hock Chye (2010): ‘Determinants of Internal Control characteristics influencing Voluntary and Mandatory Disclosures’, Managerial Auditing Journal, Vol.25, No.2, 140-159, ISSN: 0268-6902 (Scopus).
    • K. Jayaraman, Soh Keng Lin, Ishak Ismail (2009): ‘An additional dimension in determining the Net Promotion Score for Business Planning’, Problems and Perspectives in Management, Vol.7, No.2, 90-95 (Scopus).
    • Nasir Daing Ibrahim, K. Jayaraman, Mr.Saidatunur Fauzi Bin Saidin (2009): ‘Audit Committee Characteristics and Quality of Unaudited Financial Accounts’ Singapore Management Review, Singapore, Vol. 31 No 2, 19-33, Second Half 2009.
    • K. Jayaraman, Soh Keng Lin, Ishak Ismail (2008): ‘The Pattern of International Tourist Arrivals in Penang, Malaysia: 2002-2007’, TEAM Journal of Hospitality & Tourism, Volume 5, Issue 1, December, 01-12.
    • K. Jayaraman, A. Marcus (2007a): ‘Impact of Automation in Public Sector Banks as per the reflections of Customers and bank officials’, The SPSS Analyst, South Asia, Oct - Dec., 22- 29.
    • S. Peter, K.Jayaraman, P. Ravilochanan (2007): ‘School Dropouts of SC and ST students in Chennai Corporation Schools’ The Indian Journal of Social Work, , Vol.68, No.2, 248-258 (Scopus).
    • K.Jayaraman, T.M. Durairajan (2002): ‘Testing homogeneity of Control and treatment populations ’’ Local Optimality and related issues’, Statistical Papers, 43, 257-271 (ISI Impact Factor Journal / Scopus).
    • T.M. Durairajan, K.Jayaraman (1996): ‘Robustness of Locally most powerful invariant test for normal mixture model in control and treatment populations’, Journal of Statistical Planning and Inference, 52, 33-41 (ISI Impact Factor Journal / Scopus).
    • T.M. Durairajan, K.Jayaraman (1996): ‘LBI tests for the Detection of Compound Normal Distribution in Control and Treatment Populations’, Statistical Papers, 37, 307-321 (ISI Impact Factor Journal / Scopus).
  • Newspaper Articles Publications


Guest Lectures/ Plenary Papers Delivered

Conducted more than 65 workshops in various topics of Quantitative Research for staff, research scholars and post-graduate students of eight different schools at USM, Penang. Selected Conferences and Seminars presentation
  • K. Jayaraman, Choo Pao Ling (2017). Obstacles in Business for Generating Electricity Through Solar Energy – Insights from an Industry, 17th International Business Summit (INBUSH), INBUSH Era World Summit 2017,  8-10, February 2017, Amity International Business School, Noida-201301, India.
  • Noor Azeema, K. Jayaraman, Nagaletchimee, A., (2016). Construction of a Business Model for Student-Centered Learning and its Impact on Higher Education, Research Article presented in the Taylor’s 9th Teaching and Learning Conference, held during 12-13, November 2016, at Taylor’s University Lakeside Campus.
  • Dahlan Abdullah, K. Jayaraman (2015). The role of perceived Website Interactivity and customer perceived value in the adoption of online hotel, presented in the 4th Asian Management Research and Case Conference 2015, Sains@USM, Penang, Malaysia during 10-11, January 2015.
  • Alexandra Kang, K. Jayaraman, Soh Keng Lin (2015). Commuters’ Readiness to use Public Bus Transport, presented in the 4th Asian Management Research and Case Conference 2015, Sains@USM, Penang, Malaysia during 10-11, January 2015.
  • S. Kiumarsi, Salmi Mohd Isa, K. Jayaraman (2015). The determinants of Service Quality on Service Innovation in post offices: An empirical study, presented in the 4th Asian Management Research and Case Conference 2015, Sains@USM, Penang, Malaysia during 10-11, January 2015.
  • K. Jayaraman, Seyedeh Khadijeh Taghizadeh, Ishak Ismail (2014). The importance of Service Innovation on Market and Operational Performance-Experience from Malaysian Telecommunication Sector, Presented in the 13th E-Trade International Forum during 28-29, November 2014 at Korea E-Trade Research Institute, Cheju Halla University, Jeju Island, South Korea.
  • Seyedeh Khadijeh Taghizadeh, K. Jayaraman, Ishak Ismail (2014). Innovation Value Chain as Antecedent of Service Innovation Management Practices: Experience from Malaysian Telecommunication Sector, Presented at International Conference on Business Strategy and Social Sciences, 16-17, August, 2014, Kuala Lumpur, Malaysia (Best Paper Award).
  • K. Jayaraman, Hasnah Haron, Chin Kim Feng and Nor’Aini Yusof (2013). Determinants of the intention to use a natural gas vehicle as an alternative to a petrol car: A case study in Malaysia, International Conference on Organizational Innovation (ICOI 2013) presented at Hua Hin, Thailand, during 2-4, July 2013 organized by Suan Sunandha Rajabhat University, Thailand.
  • K. Jayaraman, Corinna Tan Pei Yin, Hasnah Haron (2012). ‘ Robust models for forecasting estimates of Ferry Service Revenue-The case of Malaysia’, 3rd International Conference on Business and Economic Research (ICBER 2012) presented at Bandung, Indonesia during 12-14, March 2012, organized by Global Research Agency, Indonesia.
  • Yap Lilian, K. Jayaraman, Soh Keng Lin (2011). ‘A Comparison between traditional and modern cultural tourism in Malaysia’ presented in the 9th Asian Academy of Management International Conference 2011, 14-16, October 2011 at Park Royal, Penang, Malaysia.
  • K. Jayaraman, Daing Nasir Ibrahim, Li Guat (2011): ‘Managerial Optimism to overcome EconomicRecession in the World’, presented in the 7th International Strategic Management Conference at Paris, Millennium Hotel Paris, France, between June 30-July 2, 2011.
  • Kang Ahgeik, K. Jayaraman, Soh Keng Lin (2011). ‘Issues and intention to use Rapid bus in Malaysia-A conceptual model of public bus service’ presented in the 9th Asian Academy of Management International Conference 2011, 14-16, October 2011 at ParkRoyal, Penang, Malaysia.
  • K. Jayaraman, K. Soh Keng Lin, Ch’ng Li Guat, and Wooi Leng Ong (2010): ‘Does Malaysian Tourism attract Singaporeans to revisit Malaysia? An Empirical study’, presented in the 13th International Business Research Conference in Novotel Hotel, Melbourne, Australia during 22-24, November 2010 (Best Paper Award).


Awards & Honours
  • Best Teacher Award during the years 2002-2007 (Loyola College, University of Madras, Chennai, India).
  • Outstanding Teacher Award 2009-2010, 2010-2011 (Universiti Sains Malaysia (USM), and Graduate School of Business (GSB), USM, Penang).
  • Service Excellence Award 2011, 2014 – Universiti Sains Malaysia, Penang.
  • USM Sanggar Sanjung Award for Journal Articles, 2012-13 – Four ISI Impact Factor Journal Publications (Journal of Cleaner Production, International Journal of Shipping and Management Logistics, Tourism Economics and International Journal of Production Economics).


Professional Affiliations
  • Senior Editor/ Assistant Editor/ Member of Editorial Board
    • International Journal of Organizational Innovation (IJOI) - Assistant Editor
    • TEAM Journal of Hospitality & Tourism -Assistant Editor
    • International Journal of Business and Innovation (IJBI) - Assistant Editor
    • International Journal of Research & Business Innovation (IJRBI) – Editorial Board
    • SAMZODHANA, A Journal of Management Research Volume-Senior Editor
    • Asian Council of Science Editors-Member
    • Associate Editor of IJABS
    • Associate Editor of IJABS
  • Chair Person (International Conferences):2010-2015
    • Cluster: Operations Management, 4th Asian Management Research and Case Conference 2015, held at Sains@USM, Penang, Malaysia during 10-11, January 2015.
    • Cluster: E-Trade and E-logistics, 13th E-Trade International Forum held at Cheju Halla University, Jeju, Republic of Korea, during 28-29, November 2014, Organized by Chung-Ang University, Seoul.
    • Cluster: Service Innovation, 2013 International Conference on Organizational Innovation (ICOI 2013) held at Hua Hin, Thailand, during 2-4, July 2013, Organized by Suan Sunandha Rajabhat University, Thailand.
    • Cluster: Management, 3rd International Conference on Business and Economic Research (ICBER 2012) held at Bandung, Indonesia, during 12-14, March 2012, Organized by Global Research Agency, Indonesia.
    • Cluster: Internationalization, 7th International Strategic Management Conference at Paris, France, between June 30-July 2, 2011, Millennium Hotel Paris, Organized by Beykent University, Turkey.
    • Cluster:Internationalization, 9th Asian Academy of Management International Conference 2011, 14-16, October 2011 at ParkRoyal, Penang, Malaysia Organized by the School of Management, USM.
    • Cluster: Management, 13th International Business Research Conference in Novotel Hotel, Melbourne, Australia during 22-24, November 2010, Organized by World Business Institute, Melbourne, Victoria, Australia.

Research & Consultancy Projects
  • “Time Series Modeling of International Tourists Arrivals in Malaysia for Prediction and SME Business Planning” (2008-2010 : Completed)
    Project duration - 3 years (NICHE Project)
    Project budget for three years: RM 58,724.45
    Lead Researcher: Dr. K. Jayaraman
    Co-Researcher: Mr. Soh Keng Lin
    Research Assistant: Ong Wooi Leng
    RU Grant No.1001-PMGT-816066
    Research Publications-08 (one ISI impact factor Journal, three in Scopus)
  • “Implementation of Sustainable Supply Chain Management (SSCM) in Malaysia: Key Drivers and Consequences” (2008-2010 : Completed)
    Lead Researcher: Dr. Suhaiza Hanim Mohamad Zailani
    Co-Researcher: Dr. K. Jayaraman
    Project duration - 2 years (RU grant)
    Project budget for two years: RM 32,460
    Research Publications – 02 (one ISI impact factor Journal)
  • “An Empirical Study of Robust Models of Bus Transport Services in Malaysia” (Completed) Lead Researcher: Dr. K. Jayaraman
    Co-Researcher: Prof. Datin Hasnah Haron, Mr. Soh Keng Lin
    Short Term Grant No. 304/PPAMC/6311073
    Project budget for two years: RM 16,700
    Date: 15/8/2011-14/8/2013
    Research Publications – 02 (One in Scopus)
  • “Tourism Planning” STRC (cluster), USM (In Progress)
    Lead Researcher: Prof. Dr. Badaruddin Mohamed
    Co-Researcher: Assoc. Prof. Dr. K. Jayaraman
    RU Grant No.1001/PTS/8660013
    Project budget for five years: RM 893,957.47
    Date: 1/6/2011-31/5/2016
  • “Development of A Sustainability Management Control Framework for The Oil and Gas Industry In Malaysia” (Completed)
    Lead Researcher: Dr. Siti Nabiha Binti Abdul Khalid
    Co-Researcher: Assoc. Prof. Dr. K. Jayaraman
    Project budget for two years: RM50,000.00
    Date: 15/8/2011-14/8/2013
  • Fundamental Research Grant Scheme (FRGS) Project: FRGS 2013-2 “Construction of SQIBIT for Dynamic Business Model in POS Malaysia”
    Lead Researcher: Dr. Salmi Mohd Isa
    Co-Researcher: Assoc. Prof. Dr. K. Jayaraman
    Project budget: RM 99, 000 (Nov 2013 – Nov 2015)
    Research Publications – 02 (Scopus) & 01 (ERA)
Conducted extensive training and consultancy to the executives of IT; Banking; BPO & KPO call centres; Manufacturing Industries for six-sigma Green Belt and Black Belt courses on Total Quality Management. Wide range of experience in data analysis using Statistical Softwares and carried out major projects for WHO, e-Merk and Airtel.

Supervision of Postgraduate Research Students
  • Guided six Ph.D. candidates in Management and Business and two Doctor of Business Administration (DBA) candidates at Universiti Sains Malaysia (USM), Penang. Currently, guiding five Ph.D., research scholars at Taylor’s University.


Others
  • Appointed as a Business data analyst for e-Merck on a project entitled “A dual-centre, double-blind,randomised, placebo-controlled, parallel-group study to determine the effects of various adjunctive doses of sarizotan HCl in the treatment of patients with neuroleptic-induced tardive dyskinesia” under Dr. Mrs. R Tara, Investigator, SCARF, Chennai, and Dr. Gary Remington,Investigator, University of Toronto, Canada.
  • Executed Statistical Data Analysis for WHO Project on Multisite Intervention Study on Suicidal Behaviours under Dr.Mrs.Lakshmi Vijayakumar, Co-ordinator, Indian wing and Dr. J.M. Bertolote, Co-ordinator, Management of Mental Brain disorders, Department of Mental Health & substance dependence, WHO.
  • Executed a research project on ‘Probability Modeling on Energy Theft for Revenue Protection Programme’ for Tamilnadu Electricity Board in collaboration with Dr. A.Vijayakumar, Professor of Mathematics, Anna University, College of Engineering, Chennai –25, Tamilnadu.
  • Appointed as a Business data analyst for a Project on the Patterns of migration with mobility and its impact on acquiring HIV / AIDS among the employees working in the vernacular film industry of south India.
  • Appointed as a member in the Committee for ‘Database on Disabilities in Tamil Nadu’ in the State Commissioners office for Disabled, Tamil Nadu, India.
  • Conducted training program in Statistics for the executives in Quality Department, Astron BPS (An R.R. Donnelley Company), Chennai and Trivandrum to upgrade the Quality Control (QC) and Quality Assurance (QA) processes and developed a Sampling scheme for detecting errors.
  • Provided consultancy services for Airtel (Bharthi) telecom sector in two major projects for minimizing the number of customer complaints.
  • Involved in Planning and implementing ‘India Attrition Study 2006’ conducted by Careers India Jointly with Ministry of Indian Government.
  • Consultant for Ford Business Center Pvt.Ltd. to train employees in Statistical Business Applications.
  • Constructed Simulation Models for Staffing and identified Key time slots for BPO call centers - Officer Tiger, MNC, Chennai.